I moved my residence just about a distance of ten kilometres from where I was living for three years in Mumbai.
It turned out to be as much effort as moving to a different city.
My estimate was that it would be a quick and fast move, given the efficiency that one generally experiences in the island city.
But it did not turn out to be such a move.
I realized one thing – that if you give more information to the packers and movers, that actually backfires on the actual move !
Yes, it was amazing. I was very specific to the point of what item to be moved when, how it needs to be packed, how it needs to be verified while actually moving, how it should be unpacked, etc., – my wife actually did most of the planning though. But, I discovered that the packer did not actually understand what we were trying to do.
The mover did the move in exactly the same manner he would do for anyone, without actual detailed instructions written down and handed out before the move. No change whatsoever.
It affected the delivery of the service badly. Expectations were not met. Couple of things were broken. Key things were not handled appropriately. And, no excuse was given (or sought, for that matter).
At the end of the move, my wife and myself were exhausted – we had to continuously monitor the work and insist on quality delivery (which did not come forth).
I realized that we made a mistake – too much of briefing and too much of explanation beforehand are actually not a good thing – hardly anything was being taken seriously in any case. That demonstrated that I selected the wrong mover. I also knew the best mover, the only reason why I did not go for that mover was the issue of pricing which was three times costlier.
Now, I decided it may not be a great idea to go with the cheapest or the untested packer and mover. One thing is certain – the party needs to have delivered a very good service to someone you know. The word of mouth and the referral that comes out it is very important. Further, a word back from the referee to the party (packer and mover that they had used) is very important to ensure that the good service continues to be delivered in your case.
Price is not the right determinant of service quality or deliverability of a service.
This is a critical lesson I learnt today.
Cheers,
Vijay Srinivasan
18th February 2012
Mumbai
So where are you based in Mumbai VJ? Love to read your blogs. They are just so much YOU.
Smita
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