Over the last couple of weeks I happened to fly both the Indigo and Go Air low-cost airlines.
I had big expectations on Indigo, having suffered from long wait times with Jet Airways flights, and having heard of the record on-time performance of Indigo. Unfortunately, for the specific flight that I took on Indigo, there was a delay in take-off, though the flight left its bay almost on time (just a 10 minutes delay from the scheduled departure time). However, it was kept waiting for almost 35 minutes thereafter by the flight control for some reason of congestion at Mumbai.
Nevertheless, the Indigo flight was clean and the air crew was courteous. They charge for the food, and most passengers do not seem to know that. May be they should make an announcement on board that they charge for the food. Water was free ! And they have this funny ramp for alighting from the plane instead of the ladder. They also have just couple of check-in counters (shared with Go Air) and so there is confusion at the airport (Mumbai). Apart from these quirks, I guess Indigo is a good bet for business travellers, better than Jet Airways flights in terms of on-time departures. I have been slowly but surely losing hope on Jet Airways, because feedback is not having any effect and they continue to blame the airport flight control and infrastructure for their problems. They also have this problem of long taxiing to the remotest bays of the International Airport in Mumbai during late hours, and then ferrying the passengers for some 15 minutes to the airport terminal. Clearly losing its management skills, troubleshooting ability and market position (this does not happen with other airlines).
Go Air is a confused airline. They seem to be making incessant announcements and when passengers approach the rather crowded check-in counters, the staff turn them away with some reason or the other. I suffered it once, and I am not going to go through such experience again. Further, it appears to be clearly focused on the one-off tourist traveller. The air crew are not smartly attired or prompt. I guess it is better that business travellers abandon Go Air, though they seem to be trying hard to take off and land on time. My last flight with Go Air landed just 10 minutes late at Mumbai in the evening peak hour of around 7 PM, which is great compared to the performance of Jet Airways flights which take forever to land.
Two interesting experiences, and one of these to be followed as a backup in future !
27th Feb 2010