That’s exactly what happened at Chennai International Airport last evening.
What I am referring to here is the closure of the three entrance doors of the international airport side, keeping only one door open for ALL travellers, which resulted in long, serpentine queues outside the main doors all the way down along the main corridor wherein travellers disembark from their taxis and cars.
First of all, I saw many irritated folks (that includes me, of course), who could not find a trolley to load their baggages. There is no trolley point at the point(s) at which travellers disembark from their vehicles. All the trolleys are dragged to the points just outside one of the main doors, which forces people to wade through huge crowds in search of trolleys. What a dysfunctional idea is it to park all the trolleys away from points where they are sorely needed? I had to wade through the crowds, first to my right where I could not locate any trolleys and then to my left where I saw trolleys parked some 200 feet away but I could not reach those trolleys as there was a long line of folks trying to get into the only door which was open! However, I did wade through and reached the trolley line, and managed to get two trolleys and then had the unenviable task of climbing over people and cutting across lines to get to my baggages (I luckily had another traveller taking care of my belongings). This was ridiculous, no international airport has such a mess going on at the peak time for international travellers. I was already profusely sweating by the time I managed to bring the trolleys for loading of baggages. Chennai is not for anti-humidity and anti-heat folks.
The most annoying thing however, was the long queue (usually there will be at least 3 doors operating for different airlines) and the quick adaptation of the Indian Q-Theory which I have written about in the past. This theory predicates that if there is one feet of space between two people on a Q, then you can rest assured the gap will quickly covered by a suddenly appearing person who grabs that space, or that space will be used as a “bridge” for people crossing from one side to the other. This theory also advises folks to take care of their nostrils because of the pungent smells which hit one from folks all over in a sweaty weather. This theory then goes on to predicate that people like to rub each other with complete lack of sensitivity in India while existing on a Q, and when it suits them they ignore the presence of people in the front by smashing their trolleys into the inviting legs in front of them as they decide it would be a good resting point for their trolley. And so on, and so forth.
It took me more than 40 minutes to just get through the outside Q, before I reached the only open main door to the airport terminal. Now I was sweating badly, and saw an intruder trying to cut me just at the entry point from nowhere. I threw him away by strong and loud questioning as that is the only way to put some sense into such idiots – they get scared and move away (they must be thinking “what a moron – what is there – I am just one single guy trying to jump into the Q”).
Once inside the terminal, there was a small Q at the airline counter, which I tackled in about 10 minutes. Armed with the boarding pass, I then turned my attention to the immigration Q, and was appalled to see a very, very long Q spilling out of the immigration area by a mile. This was just hugely ridiculous. How do other airports even within India handle crowds? Mumbai and New Delhi stand as prime example on how queues are managed effectively, even with an operating Indian Q Theory. But Chennai International Airport has failed its passengers completely, it is a dysfunctional airport with new buildings which do not make sense. One previous time I saw the new terminal building leaking in pouring rains and puddles of water all over inside the terminal.
Chennai is as close to my home town as any city can be, and it is shameful that the authorities could not manage such an important international airport effectively. Almost everyone I talked to complained or put the blame on one government agency or the other. Unless there is shame which is deeply felt, unless the government ministers and officials are forced to go through the mess like an ordinary passenger, the situation on the ground is not going to change.
What a pity? Why would tourists choose Chennai over the other cities? When is this situation going to change for the better?
No answers yet. Hope is still there.
12th September 2016