Beating around the Bush with the Internet


Well, I could not think of a better title to this blog post !

Our home had a 300 MBPS fibre internet connection for the past couple of years, and recently the contract ended. I was paying a price higher than that for 1 GBPS (1,000 MBPS) fibre connectivity for more than a year, as there was no point in upgrading during the contract or breaking the contract. This is always the case as the lock-in period deters people from much necessary upgrades, unless one is prepared to pay much more or incur a penalty.

So, once I was out of the contract, I decided to upgrade the internet speed to 1 GBPS. I was really salivating at the possibilities afforded by increased speed of access, and was hoping that the sales talk was for real – in the sense, that my access speeds will at least triple from where they were before the upgrade. Not an unrealistic expectation, I would say.

But then, reality is always different.

I got the speed upgraded and the provider installed a D-Link cylindrical router in the place of my much-loved ASUS router (which incidentally would be able to handle the increased speed as I found out later). It was a simple installation lasting less than 10 minutes and the guy from the service provider took my signature and left upon completion of his work.

Within couple of hours after the upgrade, complaints started from my household with regard to the speed and quality of the internet access – the speed was apparently lower than the previous lower speed of 300 MBPS! Further, there was “fading in” and “fading out” of the internet – it comes and goes type of complaint. I embarked on some serious testing and found that the complaints were true. I was upset that the provider could do such a shoddy job.

I contacted the service provider and some gracious technical person guided me through the troubleshooting and we jointly found that the old ethernet cable was the problem. I replaced the same with a new cable from the router box and the direct speed from the modem to the laptop increased by a huge amount from less than 100 MBPS to 700 MBPS ! After this experiment, it looked OK but then I found that the mobile broadband speeds and laptop internet access speeds deteriorated significantly after a distance of some 10 metres. For instance, I was getting less than 20 MBPS on mobile broadband just 10 metres from the router. This meant that my surfing from a slightly remote bedroom was impacted, and this was not the case with the previous 300 MBPS fibre speed. It became very clear to me that the service provider has not tested various scenarios within a normal household.

I again contacted them and insisted that their service person should stay on for atleast 30 minutes and prove to us that there was no problem with the internet. Surprisingly, the provider agreed and sent a technical person (who was much better than the previous person who just installed), and he modified some settings on the cylindrical router. I witnessed a massive jump in mobile broadband speeds on my Apple iPhone in the living room wherein the router was installed. It almost approached 292 MBPS on my cell phone, which I thought was fantastic. Further, the remote bedroom speeds more than doubled from the previous levels.

So, I thought all was good and signed off on this second visit from the service provider (within just 4 days of the original installation). I gave a strongly positive rating given the quality of the work done by this second person.

But then the real measurement of performance lies with the big users – my wife and the children. While the children were generally OK with the new speeds, my wife was not as she generally uses the internet from the remote bedroom.

I scratched my head. I thought this will pass and everyone will eventually be “OK”. That was not to be. My wife again complained and asked me why I have not implemented the WiFi range extender which has been under our consideration for quite some time, since we have 3 walls separating the master bedroom from the living room, and I had previously gone around looking for a suitable solution.

So, here I go !!! I went shopping yesterday, and bought a few items. I bought a rather expensive WiFi range extender (TP-Link) since there was a sales person at the Challenger Store who patiently explained that their expensive solution is better for Netflix Video Streaming as compared to their cheaper solution. I asked some questions and got satisfactory answers. I bought the more expensive solution which is basically a powerline internet range extender, came home and proudly installed it. I was worried if it would really work out for us, as I had the immense pressure of satisfying the lady of the house.

I did everything as per the book, “paired” the two devices of the TP-Link solution, and took one of these devices to the bedroom and inserted into the power point. It gave some initial troubles, but then eventually it worked…….we got some very good internet speeds for seeing movies in our bedroom. I am still continuing to test the product, not all done. However, I believe it is a good product. Basically, you connect an ethernet cable from your router to this TP-Link device and then pair it with a similar device. The second device becomes your bedroom range extender as it gives out WiFi signals of good strength via the electrical circuit.

Still testing, but looks good. Hope it is a good investment!

Experiments like these are challenging but good though somewhat expensive!!

Cheers,

Vijay Srinivasan

02 October 2016

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