Eva Air – a game changer


I flew Eva Air from Singapore to Chicago via Taipei earlier this week.

Last month, I flew Emirates via Dubai to the U.S. and have written about my experience on Emirates. See The Emirates Experience

This time around, I wanted to fly through one of the Asian hubs to the U.S. There were only a few options available – Cathay Pacific via Hong Kong, ANA via Tokyo Narita, JAL via Tokyo Narita, Korea Air via Seoul or Eva Air via Taipei. You may wonder why I did not consider Singapore Airlines. The answer is simple – I cannot afford it, whether for a business trip or a personal vacation. SIA is overpriced in all sectors going to Europe or the U.S., for almost similar quality of experience with other airlines listed above.

After some serious evaluation which included the dates on which I have to fly, I settled on Eva Air, and this was the very first time I was going to fly with Eva Air. I purchased the Premium Economy ticket, considering the long journey and the need to arrive fresh for some urgent personal work that I had in Chicago. It was around 35% more expensive than the normal Economy Class ticket. Before I decided on Eva Air, I studied the Premium Economy Class comparison of the airlines I had shortlisted, and Eva Air scored at the top of the table due to the comfort offered on this class.

I was not disappointed. Premium Economy seats offered on Eva Air were comfortable with wider seats and much longer leg space. It was almost 75% of the usual business class seat in terms of width of the seat, and the leg space was not cramped – there was good space, and if one is on the first row of this class, it was great – I managed to get one such seat in the long haul from Taipei to Chicago. But even on other rows, the space was very good – I was on one such seat from Singapore to Taipei. Further the Boeing 777 planes were very new, and the flights were smooth sailing for the most part.

However, there were some issues which need to be fixed for the overall flight experience on Eva Air. One was the quality of food, especially for vegetarian selections. Since the point of origin for this flight was Singapore, Eva Air could easily source great vegetarian food, but they did not. It was of average quality (as per my family member). My special meal was better, though it was not as good as that offered on Emirates flights. The other problem was the choice of wines – being in Premium Economy, they should at least offer two white wines and two red wines, but they were offering just one of each type. Not adequate for the ticket price that passengers were paying. The third issue was the quality of service – most of the flight attendants struggled to understand English requests, since they were largely unable to get out of their mother tongue influence. Every one of the flight attendants was a Taiwanese lady, and non-Chinese passengers had to repeat their requests carefully and slowly before they could be understood. The good thing was that the attendants also repeated the passenger’s request so that they could unambiguously understand the same for fulfillment.

Considering the price and quality of Premium Economy offering from Eva Air, I am inclined to state and conclude that it is one of the best around. I was also happy that the 14 hours 20 minutes flight from Taipei to Chicago actually made it to Chicago in 12 hours 40 minutes, though the flight from Singapore to Taipei was delayed by 40 minutes due to rains.

If Eva Air could fix some of the issues, I am sure that it will give a run for the money to the other global Asian airlines on long haul routes. I have to say that I have not experienced the Economy Class on Eva Air, which remains as the Achilles’ heel for most reputed airlines. With its good reputation and mostly on-time performance, and latest range of aircraft, Eva Air has an excellent chance to become one of the top airlines from Asia for long-haul routes. However, the airline needs to look at feedback from global travelers, adopt some of the best practices from other successful airlines such as the Emirates and SQ, and induct a more globalized air crew.

Well, all the best to Eva Air. Keep it up folks!

Cheers,

Vijay Srinivasan

18th June 2017

 

 

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