The “Digital World” is happening rather fast in our lives today.
In countries like Singapore (wherein I reside), the government actively and constantly encourages adoption of digital mechanisms in daily lives of citizens. Singapore probably is the most advanced digital economy in the world today. Almost all transactions are going cashless, and the transportation system just announced that they would not accept cash in stations, people would have to use electronic payment cards to use the bus and train systems. Very few people go to bank branches. I keep some 50 dollars in the wallet, and mostly there is no need to use it. I pay for lunches with a pre-paid card, and if there is no balance in the card, I can pay for lunch by tapping my Visa or Master card on the credit card terminal – there is nothing to sign (the danger is if someone gets hold of your credit card, they can not only eat all your lunches, but can also spend a lot of your money using the “pay by wave” mechanism, which does not need your signature or entry of your PIN into the terminal, like it is required in India). All corporate and even personal applications are moving to the cloud, which is more cost-efficient and available any time on demand – there is no need to start up any hardware. All cars on the road are going to be monitored via satellite sometime starting in 2019. Citizens have to make a compromise between safety/security/convenience and lack of some privacy.
Other countries are way behind, but it is only a question of rather short time when every one catches up as the digital movement is inevitable. I was (and still am) amazed at the rapid advances that India has made in several areas in the digital world – the one which personally impacted me was the Income Tax System, which has recently introduced an e-vault mechanism for added security. I submitted an online complaint using their grievance portal, and got a message that any documents to be uploaded have to be in PDF format, and multiple documents have to be Zipped together in one Zip file!
I wondered how many citizens would know how to use digital systems, especially in India. As the tax net widens to capture many people who have not paid income taxes in India till now, there should also be an education system which delivers the modus operandi of filing taxes electronically. How will a farmer who has never used a laptop going to understand and file taxes? Even folks in cities have trouble with various things such as digital signature needed to file taxes or rectification of tax data. So, the need for chartered accountants still continues to remain strong (in India).
In Singapore, I am not filing any taxes as there is a special “no tax filing” mechanism – the Income Tax Department gets the income details of each and every employee electronically, and computes the tax automatically. Only if you disagree with the computation, you have to log in and file a complaint. It is that simple. No need for digital signature or uploading documents – they have all documentation and my identity.
As we move aggressively into the digital world, it is critical to take the older generation along with us – no one should be left behind. This means investment in a support system which guides these folks as they are gently migrated to the digital world. For the folks who are already employed in the information technology industry, it should be rather easy. How about other industries, and how about people employed at the lower rungs of the corporate ladder? Here is where India needs to learn from Singapore – constant communication is the key.
In large countries like China and India, there is also the worry about workforce displacement due to the influx of digital technologies. Again, this is inevitable in all industries, not just in information technology industry. People have to constantly keep themselves updated with new technologies, and enhance their skill levels to compete with technology even while adopting it. There is always a place for skilled people in any industry, and so it is absolutely essential for each one of us to keep ourselves moving in sync with technology. We cannot be complacent, we cannot be slow, that is the reality of today’s life. In fact, we have to be ahead of robots – how? I don’t know, but we have to see how robots are entering our digital lives and identify areas wherein we can collaborate or leverage robots to achieve our corporate or personal goals.
Looks daunting? Yes, it is.
But human mind is innovative, it is complex, it can constantly come up with solutions to new problems and challenges.
I am sure in the digital world as well we will see the ingenuity of the human mind. The key thing is to identify opportunities in our own lives to leverage and benefit from the incessant adoption of new technologies – I am not talking just about apps on our iPhone or Android phone – there is much more going on around us. Look out, read up, skill up…………and enjoy the digital ride of our lives.
24th February 2018